...So... after talking to Mr X from part 1 my business brain told me, and reminded me, that after being in the Internet business world offering website design services from Glasgow and doing the best I can to offer the most affordable and excellent value for money website hosting, that maybe, just maybe, not everyone was on quite the same page as me. In fact that's exactly why they paid me to do this stuff! I decided to address his questions from part 1 and also come up with a regular FAQ list for future customers and would-be customers, it is below.
What is a Domain Name and why do I need it?
A Domian Name is the unique www web address that visitors type to get to your website. Think of it in the same sense as your physical address and that in the same way they find your house, they use your domain to find your website. An example is my own website here and to find it people need to type in my domain name which is http://www.quicksitemaker.co.uk/. It is mandatory to have a domain name.
Can I have any Domain Name?
A Domain Name must be available and not taken or registered by anyone else for you to have it.
Who owns the Domain Name?
After you register the domain name of your choice from ICANN - Internet Corporation for Assigned Names and Numbers, the people responsible for registering all domain names on the Internet, you will own this for the stipulated length of time as per your registration contract.
What is Hosting, and what do I get?
All websites require hosting, it's a bit like paying rent for your house except this time you are paying someone to have their computer on 24/7 and for you to store your website files on it so they can be accessed worldwide at anytime by anyone visiting your website. This is called a hosting server, you could do this yourself but it would mean leaving your PC on all the time and always connected to the Internet. Not worth it for the average person due to time and costs from your ISP and power companies. Let the experts do the website hosting for you for pennies a day.
Other Relevant Questions
How long will it take for my Website to go live?
If you use DIY website design it will be as quick as you can make it since you will take full control of this process. If we arrange for a bespoke website design plan we will need you to give us the relevant materials quickly (logos, content,contact details etc) so we can put all these together ASAP and have your website ready and live in a few days.
What kind of support do I get afterwards?
Should you have any issues, queries or problems we will be available to help at all times. Email or call us when you need to.
What length of Contract would I have to commit to?
We do not tie you in for any set periods, If you are happy with us you will stay, simple. The website hosting comes with a FULL money back guarantee from us.
I already have a Website which needs updating, can you help?
We would be happy to look at your site and offer a proposal for your consideration. Look here for more and tell us what you would like.
Are you a website doctor? Can you redesign my Website?
Yes. You can check your website SEO performance here or contact us for a FREE website health check. We can then take it further if you want to.
Will my Website be 'Search Engine' friendly and show up in the search engines?
Yes, all our websites are designed and constructed in compliance with search engine guidelines. To see an actual concerted effort to get on page 1 of search engines or to get sales from your website will require an SEO assessment and for us to enrol you in our SEO service to specifically do this for you. The Search Engine Optimization FAQ is here.
I am a small one man business and would like to do better in my local area. Can you help?
Yes we can help you with this as an SEO service or you can DIY using our email program to dominate your local area using the Internet.
Are there any hidden costs?
NO. We are a very transparent business and we want you to understand our business and our terms before contracting with us. Everything will explained at every step to you.
Can I have an area of my website reserved for customers only?
Yes, we can provide a password protected area for you.
Can I have an autoresponder to capture my website visitors' details?
Yes, we can provide an autoresponder so you can grow your opt-in list and improve your marketing.
Who owns the Copyright?
You do. All your intellectual property and other assets and trademarks will remain intact.
How would I update my Website?
Our websites come with CMS or content management system as standard, we will show/train you how to use this so you can take control and change or update your website when you want to saving time and money.
What if I'm not an expert with computers?
If you can use Microsoft Word you can operate our CMS system, besides, we will train you first.
Can I get email with my Website?
Yes all websites come with mailboxes for you and your staff and in some cases you can have an unlimited number of email mailboxes for your website.
Can I forward my email to Yahoo/Hotmail/Gmail?
Yes we can arrange for email forwarding for you using the control panel that comes with your website.
Can I see how many visitors my Website gets?
Yes. We provide you with your own panel to show you daily stats by simply loggin into it.
What will a Website cost me?
One page brochure websites start from only £99 click here for a website design quote so we can give you an accurate cost estimate.
Do you display 'banners' or 'pop-up ads' on my Website and share in my website revenue?
No we do not. Our contract ends at website design, website hosting and SEO services. We do not get involved in the revenues you make from your website.
PLEASE NOTE: We reserve the right to refuse service to people or entities that may promote illegal or otherwise disturbing materials or business.
...wait! Mr X still had questions, come back in the next part to see what his questions were and how I handled them. See you soon.
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